Terms & Conditions
Phase One Mechanical & Electrical Ltd (Company No. 16597595), registered at 1 Lewins Walk, Bursledon, Southampton, SO31 8FP, provides electrical installation and repair services. By engaging our services you agree to these terms.
Quotes & Payment
Non-urgent work is quoted free of charge in writing. Emergency call-out is £89 including the first hour. Payment is due on completion by card, bank transfer or cash. Materials are supplied at cost plus handling where applicable.
Warranty & Liability
All workmanship carries a 12-month warranty. Our liability is covered by £5m public liability insurance. Nothing in these terms affects your statutory rights.
Contact
Phone +44 7739 536263 · service@phaseone.services · Emergency line open 24/7.
Refunds & Cancellations
You may cancel or reschedule a booked appointment free of charge up to 24 hours before the agreed arrival time. Cancellations made with less than 24 hours’ notice, or where our electrician arrives to find no access, are charged at the emergency call-out rate of £89. If we have quoted a fixed price for non-urgent work and you cancel before work begins, there is no charge. If work is already under way, you pay for the hours completed plus any materials supplied. Faulty workmanship reported within the 12-month warranty period is rectified free of charge; where a repair is not satisfactory we will refund the labour cost for that item in full. Refunds are issued to the original payment card within 5 working days of agreement.
Delivery of Materials
Materials supplied by us are ordered specifically for your job. Special-order items (consumer units, EV chargers, decorative lighting) are typically delivered to site within 3–5 working days. You own supplied materials once they are installed and invoiced; uninstalled special-order items can be returned within 14 days subject to supplier terms.
Governing Law
These terms are governed by the laws of England and Wales, and any dispute is subject to the exclusive jurisdiction of the English courts. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.